All purchases made online or through phone must be returned to The Hair Shop Headquarters, following our Returns & Exchange policy. In-store purchases must be returned or exchanged at the original location of purchase. Please refer to your store of purchase for return eligibility.  


Looking for another color? Exchanges can be complicated and time consuming, instead we will assist you in processing a return.


If you purchased a product and change your mind at the time you receive it, you may return it for a refund within 30 days. Purchases may only be returned or exchanged at the original location of purchase. 

Refunds are only given for products* that are in unopened and unused condition. Products must not be opened, worn or tampered with due to hygienic reasons and the safety of our customers.   

*The below products are ineligible for returns/exchanges:

  • Wigs
  • Volumizers, Bangs, and Ponytails
  • Skinny Clip-in Singles
  • Discontinued and/or Sale Items
  • Haircare
  • All Tools & Accessories
  • Refunds will only be issued if products are returned within 30 days of purchase date. 

  • Refunds are issued in the original form of payment once the returned products are received by The Hair Shop Inc. 

  • Original shipping costs are non-refundable and return shipping is not provided by The Hair Shop Inc. 

  • Free shipping promotions are subject to minimum order amounts; hence a refund will be issued less the actual shipping cost. 

  • Refunds may take 3-4 business days to process once The Hair Shop Inc. has received the returned product. 

  • Please keep the tracking number of returned product(s) for delivery verification. 

  • Franchise location policy may vary, please contact them for more information.


To start a return, please contact Customer Service. This is required in order to process a refund. Attach a copy of your original invoice along with the returning products.

Or call us during business hours: 

Toll Free: 1-800-980-4744 

PST Hours: MONDAY - FRIDAY 8:00am - 5:00pm | Sat - Sun: Closed  

*Please note: Appropriate sized shipping boxes must be used in order to prevent packages from being damaged upon arrival. We will not accept any items that do not arrive in its ORIGINAL CONDITION - no exceptions.

More questions? Check out our Returns FAQs here!


The nature of 100% human hair extensions is that there is variability in the raw, organic materials. The Hair Shop Inc. maintains the upmost standards in quality and production control to minimize variability. However, in rare instances, this variability can sometimes result in an experience below our standards.  If you experience this within one week of wear, please contact us right away.  We provide up to 30 days of product purchase for you to contact us so we can help resolve the issue.